Privacy Policy - World Pools Inc.

World Pools Inc ("World Pools Inc," "we," "us," or "our") is a licensed swimming pool contractor in San Diego, California (CSLB license #1106211). This Privacy Policy explains what information we collect, how we use it, and what choices you have. It covers our website at https://worldpoolsinc.com and the calls, emails, and text messages we send and receive. When you use our website or give us your information, you agree to this policy.

Information We Collect

We collect only what we need to answer you and do the work. This can include:

Contact details: your name, phone number, email address, and the address of your property.

Project details: what you want built, remodeled, or fixed, plus any photos or notes you send us.

Messages and calls: the content of your texts and emails, call records, and voicemails.

Visit details: the date and time of an estimate visit or a job.

Website details: your IP address, browser type, device type, and the pages you visit.

How We Collect Information

From you: when you fill out a form on our website, call us, text us, email us, or talk with us in person.

From our website: through cookies and similar tools that run in the background when you visit.

From referrals: if a friend or past customer refers you to us, they may give us your name and contact details. We will not send you marketing text messages unless you have agreed to get them.

How We Use Information

We use your information to:

Answer your questions and requests.

Give you an estimate and schedule visits.

Do the work you hire us to do and follow up after it is done.

Send you follow-up and referral messages you agreed to get.

Keep our website working and make it easier to use.

Follow the law and protect our business from fraud and misuse.

SMS & Communications

We use GoHighLevel to manage our calls, emails, voicemails, and text messages. Depending on how you contact us, you may get calls, voicemails, emails, or text messages from World Pools Inc.

How you opt in. You opt in to text messages when you give us your mobile number and agree to get texts from us. For example, you can do this by submitting a form on our website that includes our text message consent language, or by telling us you want to get texts. We will not send you text messages unless you have given us consent.

What you will receive. The text messages are about referrals and follow-up. They include follow-up on your estimate request or your project, questions about how we did, and referral requests and thank-you notes.

Message frequency. Message frequency varies based on your conversation with us and your project.

Rates. Message and data rates may apply for messages sent to you from us and to us from you. Please contact your wireless provider with any questions about your text plan or data plan.

Opt out. You can cancel text messages at any time. Reply STOP to any message or text STOP to (619) 721-0710. We will send one last message to confirm you are unsubscribed. After that, you will not get more text messages from us.

Help. Reply HELP to any message, or contact us at [email protected] or (619) 721-0710.

Consent is not a condition of purchase. You do not have to agree to get text messages to buy anything from us or to get an estimate.

Your consent is not shared. We do not share your text message opt-in data or consent with third parties or affiliates.

Data Sharing Policy

We do not sell, rent, or trade your personal information. We never sell, rent, or share customer opt-in data for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not share SMS consent with affiliates or third parties.

We use trusted service providers to run our business, such as our customer management platform, our phone and text message carriers, and our email provider. They may handle your information only to do their job for us, and they may not use it for their own marketing. We may also release information when the law requires it, or to protect our rights, our customers, or our property.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies. These help the site and our forms work, remember your settings, and show us how the site is used. You can block or delete cookies in your browser settings. If you do, some parts of the site may not work as well.

Data Security Practices

We use reasonable steps to protect your information, including secure systems and limited access. No website or storage system is perfectly safe, so we cannot promise absolute security. If you think your information was misused, please contact us right away.

Data Retention

We keep your information for as long as we need it to answer your requests, do and support our work, and meet legal, tax, and record-keeping rules. After that, we delete it or remove details that identify you. If you ask us to delete your information, we will do so unless the law requires us to keep it.

Third-Party Services

GoHighLevel is our main platform and acts as our data processor. We use it to store contact information, conversations, forms, and automation workflows. It also lets us send text messages and emails, make calls, and keep track of customer requests. GoHighLevel and our phone carriers handle your information only to provide these services to us. Their own privacy policies also apply to the way they run their systems.

Our website may include links to other sites. We do not control those sites and are not responsible for how they handle your information.

Your Rights & Choices

You can ask us to:

Tell you what personal information we have about you.

Correct information that is wrong.

Delete your information.

Stop contacting you by text, email, or phone.

If you live in California, you also have the right to know what personal information we collect and how we use it, to ask us to delete or correct it, and to opt out of the sale or sharing of your personal information. We do not sell or share your personal information. We will not treat you differently for using these rights. To make a request, contact us using the details below. We may need to confirm who you are before we act on a request.

Opt-Out Instructions

Text messages: reply STOP to any message or text STOP to (619) 721-0710.

Emails: click the unsubscribe link in any email, or reply and ask to be removed.

Calls and voicemails: tell us on the call, or contact us at (619) 721-0710 or [email protected], and we will add you to our do-not-contact list.

Children's Information

Our website and services are for adults. We do not knowingly collect personal information from children under 13. If you think a child gave us their information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the date below. Please check back now and then.

Contact Information

If you have questions about this Privacy Policy or want to use your privacy choices, contact us:

World Pools Inc 10800 Woodside Ave, Space 6, Santee, CA 92071 Phone: (619) 721-0710 Email: [email protected] Website: https://worldpoolsinc.com

Last Updated: October 8, 2026